At OTW Cannabis Co., we are committed to delivering high-quality cannabis products safely, securely, and in compliance with all applicable laws. Please review our shipping policy below before placing your order.
- Eligibility
To place an order with OTW Cannabis Co., you must:
- Be at least 21 years of age (or the legal age in your province/territory)
- Provide valid government-issued photo ID.
- Reside in a region where cannabis delivery is permitted by law
We currently ship within the United States. We do not ship internationally or to locations where cannabis delivery is prohibited.
- Shipping Methods & Timeframes
We offer the following delivery options:
Standard Delivery
- Delivery Time: 1–3 business days (depending on location)
- Carrier: Licensed courier
Orders are processed Monday to Wednesday (excluding holidays). Orders placed after cutoff times will ship the next business day.
- Shipping Costs
Shipping costs are calculated at checkout based on delivery location and selected service. We may offer free shipping on orders above a certain threshold. [ example : Free standard shipping on orders over certain total price ] - Delivery Requirements
- Age Verification: The recipient must be 21+
- No Third-Party Delivery: Orders will only be released to the individual listed on the order.
- Missed Deliveries: If no eligible individual is available at the delivery address, the order will be returned to the depot and a redelivery fee may apply.
- All orders are insured excluding apartment addresses
- Order Tracking
Once your order ships, you will receive a confirmation email with tracking information (where available). - Returns & Refunds
Due to the nature of cannabis products and regulatory guidelines, we do not accept returns or exchanges. If your order arrives damaged, incorrect, or is missing items, please contact our customer support team within 48 hours of delivery. - Questions?
For more information about your order or shipping options, contact us at:
📧 Email: otw.empire.co@gmail.com
Please Note: OTW Cannabis Co. complies fully with all federal and provincial regulations. We reserve the right to cancel any orders that do not meet compliance requirements.